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  3. Exchanges, Returns & Refunds

Exchanges, Returns & Refunds

  • How do I return an item?
  • Can I exchange an item?
  • When will I receive my refund?
  • What should I do if I receive a damaged or defective item?
  • Where can I get a return label?
  • Can I return items at a New Balance store?
  • How do I get the same discount on my new order after a return?

Contact us

Your enquiry is important to us and we will respond as soon as we can. Thank you for your patience.

Call

1800 953 074

Monday to Friday: 9am to 5pm AEDT

Sat, Sun and Public Holidays: Closed.

Email

nbweb.cservice@newbalance.com

Monday - Friday (Except Public Holidays)

We will respond to your email within 24 hours.

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