If you need to return an item that has a discount, we'll help you apply the same discount to your new order. Just follow these steps:
- Return the item: Start by processing your return through our Returns Portal.
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Contact us: Once your return is confirmed, reach out to our customer service team with your original order details.
- Call: 1800-953-074
- Email: nbweb.cservice@newbalance.com
- Operation Hours: Monday to Friday, 9am - 5pm
- Receive your discount: We'll provide you with a discount code or adjust the price on your new order to match the original discount.
If you have any questions or need further assistance, feel free to contact us. We're here to help!