We don’t offer direct exchanges for online orders at the moment.
If you’d like a different size, color, or style, simply return your original item for a refund and place a new order for the item you want. You can start your return through our Returns Portal. Once we receive your return, we’ll process your refund within 5 – 10 business days.
Prefer to exchange in-store?
You’re welcome to exchange your item at any of our New Balance retail stores, as long as:
- The item is unworn, unwashed, and in original condition
- The style, size, or color you want is available in store
We recommend calling ahead to check availability before visiting.
Need help? Our Customer Care team is here to assist.