Returns & Refunds
Exchanges, Returns & Refunds
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How do I return an item?
Returning an item is easy! If you’re not completely satisfied with your purchase, you can return it within 60 days of receiving your order.Here’s how: Start your return onlineVisit our Returns Port...
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Can I exchange an item?
We don’t offer direct exchanges for online orders at the moment.If you’d like a different size, color, or style, simply return your original item for a refund and place a new order for the item you...
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When will I receive my refund?
Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed. Here’s what to expect: Refunds are issued to your ori...
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What should I do if I receive a damaged or defective item?
We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right. If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer...
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Where can I get a return label?
You can easily create a return label by following these steps: Visit the Australia Post website: Use this link https://return.auspost.com.au/NEW_BALANCE to access the return label creation page. ...
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Can I return items at a New Balance store?
Yes, you can return your item in-store — if it is purchased from our official online store. To return in-store, please make sure: The item is unworn, unwashed, and in original condition You bring ...