It takes approximately 3-5 business days for an in-stock item to reach you. If you have any questions or concerns about your order status, please contact our Customer Care Department at (03) 9582 5582.
Frequently Asked Questions
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Your order number is located on your order confirmation email. This can be found next to invoice number, starting with NA*******. Please note if you are viewing this email on you mobile phone, we recommend rotating your phone to landscape to view ...
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New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed. If your order was placed in error, please call our Customer Care department at (03) 9582 5...
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New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund. Item(s) must be unworn, in new condition with...
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We currently do not offer exchanges through the post. If you wish to exchange an item for a different size, style or colour, please follow the returns process and initiate a new and separate order online. Please contact customer care if you applie...