It takes approximately 2 business days for metro Melbourne and Sydney areas and 3-7 business days for regional areas, in-stock item to reach you depending on your chosen shipping method. If you have any questions or concerns about your order statu...
Frequently Asked Questions
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Your order number is located on your order confirmation email. This can be found next to invoice number, starting with NA*******. Please note if you are viewing this email on you mobile phone, we recommend rotating your phone to landscape to view ...
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New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed.
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At New Balance, we want you to be happy with your purchase. If you are not satisfied with your purchase for any reason, we offer 60 day free returns on most full price and reduced merchandise. Item(s) must be unworn, in new conditio...
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We currently do not offer exchanges through the post. However you are welcome to exchange in store if the style is available. Please follow the returns process and initiate a new separate order online. For items purchased on promotion and in nee...