We believe a properly fitting sports bra is transformative – whether you run, train, or practice yoga. That’s why we offer the New Balance Fit Promise™ for selected sports bras.What does the Fit Promise cover?If you purchased one of these styles a...
Frequently Asked Questions
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Returning an item is easy! If you’re not completely satisfied with your purchase, you can return it within 60 days of receiving your order.Here’s how: Start your return onlineVisit our Returns Portal and follow the steps to register your return. ...
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We don’t offer direct exchanges for online orders at the moment.If you’d like a different size, color, or style, simply return your original item for a refund and place a new order for the item you want. You can start your return through our Retur...
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Once we receive your return, we’ll process your refund within 5 – 10 business days. You’ll get a confirmation email as soon as it’s completed. Here’s what to expect: Refunds are issued to your original payment method Depending on your bank or pay...
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We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right. If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at nbweb.cservice@newbalance.com with t...
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We understand plans can change! However, due to our automated warehouse system, we’re unable to modify the delivery address once your order has been placed. What can you do instead? Once your order is shipped, you’ll receive an email with your tr...
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Currently, we do not offer Click & Collect through our official website. However, there is an alternative option available: What’s Not Available:You cannot place an order online and pick it up at a New Balance retail store. What You Can Do: Vis...
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We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order: Visit our Order Status page and enter your order details to check the latest updates. Delivery timeframes: For in-stock items, delivery usually takes...
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No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be sure to check your junk or spam folder, just in cas...
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We understand that plans can change, and we're here to help as much as we can. However, once an order is placed, it begins processing right away in our automated system - which means we're unable to make any changes or cancel the order.This includ...
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Finding the perfect sports bra size is easy! Follow these steps: Measure your band size: Wrap a tape measure snugly around your rib cage, just under your breasts. Add 5 inches to this measurement and round down to the nearest even number. This is...
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Choosing the right fit for your shoes is crucial for comfort and performance. Follow these steps to find your perfect fit: Measure your feet: Measure both feet from heel to the longest toe. It's best to do this at the end of the day when your fee...
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New Balance Gift Cards are a convenient and flexible way to shop for footwear, apparel, and accessories - either for yourself or as a gift. Here’s everything you need to know:1. Purchasing an eGift CardeGift Cards can be purchased online only at N...
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Want to score that must-have pair before it sells out? Here are some smart tips to help you shop restocks and new releases more effectively:Create an Account & Save Your Info:Having an account lets you check out faster and track your orders.Save y...