It takes approximately 3-10 business days for an in-stock item to reach you depending on your chosen shipping method. If you have any questions or concerns about your order status, please contact our Customer Care Department at 1800 953 074. Click...
Frequently Asked Questions
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Your order number is located on your order confirmation email. This can be found next to invoice number, starting with NA*******. Please note if you are viewing this email on you mobile phone, we recommend rotating your phone to landscape to view ...
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New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed. If your order was placed in error, please call our Customer Care department at 1800 953 07...
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At New Balance, we want you to be happy with your purchase. If you are not satisfied with your purchase for any reason, we offer 60 day free returns on most full price and reduced merchandise. Item(s) must be unworn, in new conditio...
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We currently do not offer exchanges through the post. Please follow the returns process and initiate a new separate order online. For items purchased on promotion and in need of a different size, please contact customer care for assistance to plac...