Delivery & Tracking
Delivery
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Can I order online and pick up in-store (Click & Collect)?
Currently, we do not offer Click & Collect through our official website. However, there is an alternative option available: What’s Not Available:You cannot place an order online and pick it up at ...
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Can I change my delivery address after placing an order?
We understand plans can change! However, due to our automated warehouse system, we’re unable to modify the delivery address once your order has been placed. What can you do instead? Once your orde...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible! For in-stock items, delivery usually takes: 2 business days for metro Melbourne and Sydney 3 – 7 business days for other cities and regional...
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How will my order be delivered?
We use trusted delivery partners like Australia Post and StarTrack to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with y...
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Do you offer international delivery?
At the moment, we only deliver within Australia.If you're located outside of Australia, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.au/int...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order: Visit our Order Status page and enter your order details to check the latest updates. Delivery timef...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery.If you can’t find the email, be sure to check your junk or spam folde...
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How can I track my order?
You can easily track your order status online. Just follow these steps: Go to our Order Status page. Enter your order number, email address, and billing postcode. Click "Check Status" to view the l...