Delivery
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Can I order online and pick up in-store (Click & Collect)?
Currently, we do not offer Click & Collect through our official website. However, there is an alternative option available: What’s Not Available:You cannot place an order online and pick it up at ...
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Can I change my delivery address after placing an order?
We understand plans can change! However, due to our automated warehouse system, we’re unable to modify the delivery address once your order has been placed. What can you do instead? Once your orde...
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible! For in-stock items, delivery usually takes: 2 business days for metro Melbourne and Sydney 3 – 7 business days for other cities and regional...
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How will my order be delivered?
We use trusted delivery partners like Australia Post and StarTrack to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with y...
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Do you offer international delivery?
At the moment, we only deliver within Australia.If you're located outside of Australia, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.au/int...
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My order arrived damaged or incomplete - what should I do?
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps: Leave your parcel in a safe place (if available and safe to do so) Or leave a card with in...
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How much does shipping cost?
We offer two shipping options to suit your needs:Australia Post Standard$10 flat rate on all orders below $150FREE on all orders over $150FREE with no minimum spend for registered customersAvailabl...
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Can I have my order delivered to a PO box?
Yes, we do deliver to PO Boxes across Australia — with one exception. PO Box Delivery Is Available For:Most footwear, apparel, and accessories.Orders placed directly through our official website.Ex...
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Can I have my order delivered to a parcel locker?
Yes! Orders can be delivered to Australia Post Parcel Lockers if you have a free Australia Post MyPost account and use your unique Parcel Locker address at checkout.❓How do I enter my parcel locker...
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Do you offer same-day delivery?
While we don’t currently offer same‑day delivery, we do provide fast and reliable shipping options to get your order to you as quickly as possible.We partner with Australia Post to deliver your New...