Why my order hasn’t arrived yet?

We’re sorry your order hasn’t arrived as expected! Here’s what you can do:

1. Track your order:
   • Visit our Order Status page and enter your order details to check the latest updates.
2. Delivery timeframes:
   • For in-stock items, delivery usually takes:
     • 2 business days for metro Melbourne and Sydney
     • 3 – 7 business days for other cities and regional areas (depending on your selected shipping method)
3. Still waiting?
   • If your order is outside the expected timeframe, please contact our Customer Care team and we’ll be happy to help.
     • Call: 1800-953-074
     • Email: [e-mail]