What should I do if I receive a damaged or defective item?

We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right.

If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer Care team at [e-mail] with the following:

• Your order number
• A brief description of the issue
• Photos clearly showing the damage or defect
• The affected area(s) of the product.
• The soles of the shoes (for footwear)
• The underside of the tongue, showing the product information label (for footwear)

Once we receive your request, our team will review the details and let you know the next steps. In most cases, we’ll arrange a refund as quickly as possible.