Ordering – New Balance Australia

Can I cancel or change my order?

We understand that plans can change, and we're here to help as much as we can. However, once an order is placed, it begins processing right away in our automated system - which means we're unable t...

Why did the item in my cart sell out before I could complete my purchase?

We understand how frustrating it can be to miss out on a highly anticipated release — especially after successfully adding the item to your cart. Here’s why this can happen, and how our website and...

How can I find my order number?

You’ll find your order number in the confirmation email we sent you right after your purchase. It usually looks like this: NA12345678.If you're a registered member, you can also find your orders hi...

Can I purchase or use a New Balance gift card?

Yes! New Balance Australia offers eGift Cards that make the perfect gift for any occasion. Here’s what you need to know:1. Where Can I Use a Gift Card? eGift Cards can be used online at NewBalance....

How do I check my gift card balance and use it for payment?

Managing and using your New Balance eGift Card is simple. Here’s how to check your balance and apply it at checkout:1. How to Check Your Gift Card Balance: Visit the Gift Card Balance Checker. Ente...

Can I pre-order items?

We do not offer a pre-order option for upcoming products or restocks on our site.Why Pre-Orders Aren’t Available:We aim to ensure accurate inventory and timely delivery for all customers.Offering o...

What payment methods do you accept?

We offer a range of secure and flexible payment options to make checkout easy: 💳 Credit & Debit CardsWe accept Visa, Mastercard, and American Express.To protect your security, we verify all billing...

Do you offer price matching?

Yes, we do offer price matching — with a few conditions to keep things fair and consistent across all channels.We’ll happily match a lower price if:You’re within our 60-day return windowThe same st...

How do I know your site is safe?

Your security is our priority.Our website uses the latest encryption and security technology to protect your personal and payment information. You’ll notice a padlock icon in your browser’s address...