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  3. Returns and Exchanges.

Returns and Exchanges.

  • Return Instructions
  • Exchanges
  • Refunds
  • Damaged or defective items
  • Can I return items at a New Balance store.
  • I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?
  • I have not received my refund
  • Where can I get a return label?

Contact us

Our customer care team are temporarily working offsite and therefore you might experience a slower than usual response time.
Your enquiry is important to us and we will respond as soon as we can. Thank you for your patience.

Phone hours

Monday to Friday 9am to 5pm AEDT

1800 953 074

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