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Product Questions

  • What Is a Shoe Last?
  • My Shoes Are Squeaking - How Do I Fix It?
  • When Should I Replace My Shoes?
  • Wear Questions: How Should I Clean My New Balance Shoes?
  • Does New Balance Manufacture Vegan Shoes?
  • How Do New Balance Shoes Fit?
  • What Are the Measurements Between New Balance Shoe Sizes and Widths?
  • What Type of Shoe is Right for Me?
  • Should I Buy a Running Shoe or a Trainer?
  • Which New Balance Shoes Have Non-Marking Soles?
  • What Is the Difference Between a Water-Resistant Shoe and a Waterproof Shoe?
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Our customer care team are temporarily working offsite and therefore you might experience a slower than usual response time.
Your enquiry is important to us and we will respond as soon as we can. Thank you for your patience.

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1800 953 074

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