Account & Ordering
Account
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I forgot my password — what should I do?
No problem! Just follow these steps:Go to the My Account login pageClick “Forgot password”Enter your email address and follow the instructions in the email we send youDidn’t receive the email? Be s...
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What are the benefits of creating an account?
Creating an account with us makes shopping easier and faster. Here’s what you’ll get: Faster checkout – Save your shipping and payment details for next time Order tracking – Easily view your order ...
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Does New Balance offer membership or a rewards program?
Yes, we offer a Member Rewards In-Store Program — a free loyalty program available exclusively at participating New Balance retail stores.Here’s what you need to know:How to Join:Sign up for free a...
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Do I need to set up an account to order online?
No, you don’t need an account to place an order — you can check out as a guest.However, creating an account makes shopping easier! You’ll enjoy faster checkout, order tracking, and exclusive offers...
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How do I unsubscribe from emails?
We’re sorry to see you go!To unsubscribe from our emails, simply click the “Unsubscribe” link at the bottom of any email you’ve received from us.If you’re still receiving emails after unsubscribing...
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How do I delete my account?
We’re sorry to see you go!If you’d like to delete your New Balance account, please email our Customer Care team at nbweb.cservice@newbalance.com. For security reasons, we’re unable to process accou...
Ordering
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Can I cancel or change my order?
We know plans can change, but once an order is placed, we’re unable to make changes or cancellations. This includes: Changing the delivery address Adding or removing items Changing sizes or colors...
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Why did the item in my cart sell out before I could complete my purchase?
We understand how frustrating it can be to miss out on a highly anticipated release — especially after successfully adding the item to your cart. Here’s why this can happen and how our website func...
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How can I find my order number?
You’ll find your order number in the confirmation email we sent you right after your purchase. It usually looks like this: NA12345678.If you're a registered member, you can also find your orders hi...
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Can I purchase or use a New Balance gift card?
Yes! New Balance Australia offers eGift Cards that make the perfect gift for any occasion. Here’s what you need to know:1. Where Can I Use a Gift Card? eGift Cards can be used online at NewBalance....
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How do I check my gift card balance and use it for payment?
Managing and using your New Balance eGift Card is simple. Here’s how to check your balance and apply it at checkout:1. How to Check Your Gift Card Balance: Visit the Gift Card Balance Checker. Ente...
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Can I pre-order items?
We do not offer a pre-order option for upcoming products or restocks on our site.Why Pre-Orders Aren’t Available:We aim to ensure accurate inventory and timely delivery for all customers.Offering o...