Exchanges, Returns & Refunds

  • How do I return an item?

    Returning an item is easy! If you’re not completely satisfied with your purchase, you can return it within 60 days of receiving your order.Here’s how: Start your return onlineVisit our Returns Port...

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  • Can I exchange an item?

    We don’t offer direct exchanges for online orders at the moment.If you’d like a different size, color, or style, simply return your original item for a refund and place a new order for the item you...

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  • When will I receive my refund?

    Once we receive your return, we’ll process your refund within 5 – 7 business days. You’ll get a confirmation email as soon as it’s completed. Here’s what to expect: Refunds are issued to your orig...

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  • What should I do if I receive a damaged or defective item?

    We’re sorry your item didn’t arrive in perfect condition — and we’ll make it right. If you purchased the item from our official website and it arrived damaged or faulty, please contact our Customer...

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  • Can I return items at a New Balance store?

    Yes, you can return your item in-store — if it is purchased from our official online store. To return in-store, please make sure: The item is unworn, unwashed, and in original condition You bring ...

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  • How do I get the same discount on my new order after a return?

    If you need to return an item that has a discount, we'll help you apply the same discount to your new order. Just follow these steps: Return the item: Start by processing your return through our ...

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