New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund...
We currently do not offer exchanges through the post. If you wish to exchange an item for a different size, style or colour, please follow the returns process and initiate a new and separate order ...
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business...
Damaged or defective items
We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. If you would like to claim a manufacturing defect on your i...
Can I return items at a New Balance store.
New Balance store operate separately to Newbalance.com.au. They will not process a refund for an online item. We recommend following our free returns guide.
I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?
Please contact Customer Care and one of our representatives will be able to assist. PH: 03 9582 5582 Email: firstname.lastname@example.org