Returns and Exchanges.

  • Return instructions

    At New Balance, we want you to be happy with your purchase. If you are not satisfied with your purchase for any reason, we offer 60 day free returns on most full price and reduced merchandise. ...

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  • Exchanges

    We currently do not offer exchanges through the post. However you are welcome to exchange in store if the style is available.   Please follow the returns process and initiate a new separate order o...

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  • Refunds

    Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price of the products along with any applicable taxes (please not...

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  • Damaged or defective items

    We are happy to refund all items damaged in transit and/or containing a manufacturer's defect.  If you would like to claim a manufacturing defect on your item/s purchased from New Balance Online pl...

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  • Can I return items at a New Balance store.

    New Balance store operate separately to Newbalance.com.au. They will not process a refund for an online item. However you are welcome to exchange in store if the style is available. We recommend fo...

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  • I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?

    Please contact Customer Care and one of our representatives will be able to assist.   PH: 1800 953 074 Email: nbweb.cservice@newbalance.com

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