Returns and Exchanges.

  • Return Instructions

    New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund...

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  • Exchanges

    We currently do not offer exchanges through the post. Please follow the returns process and initiate a new separate order online. For items purchased on promotion and in need of a different size, p...

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  • Refunds

    Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price of the products along with any applicable taxes (please not...

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  • Damaged or defective items

    We are happy to refund all items damaged in transit and/or containing a manufacturer's defect.  If you would like to claim a manufacturing defect on your item/s purchased from New Balance Online pl...

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  • Can I return items at a New Balance store.

    New Balance store operate separately to They will not process a refund for an online item. We recommend following our free returns guide.

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  • I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?

    Please contact Customer Care and one of our representatives will be able to assist.   PH: 1800 953 074 Email:

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