RETURNS
Returns and Exchanges.
-
Return Instructions
New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund...
-
Exchanges
We currently do not offer exchanges through the post. If you wish to exchange an item for a different size, style or colour, please follow the returns process and initiate a new and separate order ...
-
Refunds
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business...
-
Damaged or defective items
We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. If you would like to claim a manufacturing defect on your i...
-
Can I return items at a New Balance store.
New Balance store operate separately to Newbalance.com.au. They will not process a refund for an online item. We recommend following our free returns guide.
-
I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?
Please contact Customer Care and one of our representatives will be able to assist. PH: 03 9582 5582 Email: nbweb.cservice@newbalance.com