Returns and Exchanges.

  • Return Instructions

    New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund...

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  • Exchanges

    We currently do not offer exchanges through the post. If you wish to exchange an item for a different size, style or colour, please follow the returns process and initiate a new and separate order ...

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  • Refunds

    Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business...

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  • Damaged or defective items

    We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. If you would like to claim a manufacturing defect on your i...

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  • Can I return items at a New Balance store.

    New Balance store operate separately to Newbalance.com.au. They will not process a refund for an online item. We recommend following our free returns guide.

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  • I had a discount on my order & need to make a return. How do I get the same discount applied to my new order?

    Please contact Customer Care and one of our representatives will be able to assist. PH: 03 9582 5582 Email: nbweb.cservice@newbalance.com

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