ORDERING & ACCOUNTS
Orders
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How can I find my order number?
Your order number is located on your order confirmation email. This can be found next to invoice number, starting with NA*******. Please note if you are viewing this email on you mobile phone, we r...
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Can I cancel or change my order?
New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed. If your order was placed in error, pleas...
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Payment Methods
We are proud to accept Visa and MasterCard. We Accept To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are havi...
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Can orders be delivered outside of Australia?
New Balance is unable to fulfill orders shipped outside of Australia. For your convenience, you can visit our other online stores in the following countries for all of your New Balance needs:United...
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Do you price match?
We cannot price match the offers of our independent retailers. However, we do offer the largest available selection of New Balance shoes and apparel, as well as a 30-day no-hassle Return Policy wit...
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Will you rent my name and contact information to other companies?
At New Balance, we value your privacy. We do not sell your contact information to other companies. You can feel safe entering your contact information on our website. Please review our Privacy Noti...
Accounts
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What are the benefits of creating an account?
Get updates about new product arrivals, sales and clearance items. Receive notifications when your purchase is shipped Easily track orders and view your order history Create and share a Wish L...
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Do I need to set up an account to order online?
Setting up an account is completely optional. If you would prefer not to, simply check out as a "New Customer or Guest".
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I forgot my password, what should I do?
Visit the account login page to start the password reset process. You should receive an email from us within several minutes. If you do not, check your spam or junk mail folder or verify that there...
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How do I unsubscribe?
If you wish to unsubscribe from our mailing list please click here.