Tracking

  • How can I track my order?

    You will receive a notification via email once your order has been dispatched. You can track your order here.  

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  • My order hasnt arrived yet.

    If your order has not arrived within the 3-5 business day delivery window. Please contact Customer Care and one of our reps will gladly assist with this matter. Email: nbweb.cservice@newbalance.com...

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  • Where do I locate my tracking number?

    Your tracking number will be sent via email with the subject "Your order is on its way as soon as your order leaves our warehouse. This can take 1-2 business days depending on how your order will b...

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Delivery & Shipping

  • How Long Will It Take To Receive My Order?

    It takes approximately 3-5 business days for an in-stock item to reach you. If you have any questions or concerns about your order status, please contact our Customer Care Department at (03) 9582 5...

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  • How will my order be delivered?

    Items are shipped via Startrack and typically arrive within 3-5 business days. During busy sale periods this may be extended.

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  • Shipping Information

    Orders will be shipped air-freight via Startrack. Please allow an additional 24 hours for order processing before shipment. Please allow 3-5 business days for delivery of your order. No delivery o...

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  • International Delivery

    This site is for orders shipping to addresses within Australia. For orders outside of Australia, please visit one of our international sites: New Zealand = New Balance NZ United States = New Balan...

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  • My order was received Damaged or Incomplete

    We are sorry your order hasn't arrived as it should have. Please contact our Customer Care Department at (03) 9582 5582 and an expert will be happy to help you. To speed up the process make sure yo...

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  • What happens if I am not home at the time of delivery?

    If you are not home at the time of delivery, our courier may leave your parcel on the premises without a signature if it is safe to do so. If the courier does not feel this is appropriate, your par...

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