Delivery & Tracking
Delivery
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How long will it take to receive my order?
We aim to get your order to you as quickly as possible! For in-stock items, delivery usually takes: 2 business days for metro Melbourne and Sydney 3 – 7 business days for other cities and regional...
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How will my order be delivered?
We use trusted delivery partners like Australia Post and StarTrack to ensure your order arrives safely and on time.Once your order is dispatched, you’ll receive a shipping confirmation email with y...
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Do you offer international delivery?
At the moment, we only deliver within Australia.If you're located outside of Australia, we recommend visiting your local New Balance website to shop in your region.https://www.newbalance.com.au/int...
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My order arrived damaged or incomplete
We’re sorry to hear that! If your order arrives damaged or something is missing, we’ll make it right.Please contact our Customer Care team with the following details:Your order numberA brief descri...
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What happens if I’m not home at the time of delivery?
No worries! If no one is home when your order arrives, the delivery driver will follow one of these steps: Leave your parcel in a safe place (if available and safe to do so) Or leave a card with in...
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How much does shipping cost?
We offer two shipping options to suit your needs:Australia Post Standard$10 flat rate on all orders below $150FREE on all orders over $150FREE with no minimum spend for registered customersAvailabl...
Tracking
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Why my order hasn’t arrived yet?
We’re sorry your order hasn’t arrived as expected! Here’s what you can do: Track your order: Visit our Order Status page and enter your order details to check the latest updates. Delivery timef...
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How can I track my order?
You can easily track your order status online. Just follow these steps: Go to our Order Status page. Enter your order number, email address, and billing postcode. Click "Check Status" to view the ...
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Where can I find my tracking number?
Once your order ships, we’ll send you a shipping confirmation email with your tracking number and a link to track your delivery. If you can’t find the email, be sure to check your junk or spam fold...