New Balance RETURNS Returns and Exchanges. I had a discount on my order & need to make a return. How do I get the same discount applied to my new order? Please contact Customer Care and one of our representatives will be able to assist. PH: 03 9582 5582 Email: email@example.com Related articles Return Instructions Refunds Exchanges Can I return items at a New Balance store. Where can I get a return label? Comments 0 comments Article is closed for comments.